RECEPTIONIST IN LUXURY BEAUTY SALONS AND SPA QATAR موظفة استقبال قطر

Ensure communications ethics particularly while talking on the phone with the clients.
Maintain good customer service for welcoming, leave taking, customer retention, retaining client details, customer complaints & line ups.
Prepare daily report of income and report to Salon Manager.
Ensure all the printing materials are available in the Salon.
Keep track of the timing of performing a service by technicians.
Ensure that our telephone, fax and printer are working properly.
Handling guests’ needs while maintaining a professional and pleasant manner.
Ensure clients feel welcome when they arrive for their appointments.
Acquire and maintain an excellent working knowledge of the computer & booking system.
Handle customer complaints in an efficient manner & escalate to salon manager when necessary.
Perform other job-related duties as directed.
Responsible for the cash sales in salon.
Promote, up-sell & cross-sell products and services.
Explain products, services and treatments to clients and assist them with determining their individual needs.
Answer calls as well as assist customers who have specific inquiries.
Follow-up/ check clients’ as per appointments.